Services that keep every device running
Buying the hardware is the easy part. Appe Solution stages, deploys and maintains it, with 80+ onsite engineers and 39 service centres covering the whole country.
220,000+
registered devices under our care
80+
onsite engineers
39
service centres, nationwide coverage
12
global hardware brands
Before go-live
Everything that happens between your purchase order and the first sale.
Hardware staging
Client applications installed and tested on every unit before delivery, with serial-number asset tagging.
Firmware upgrade
Devices brought to the right firmware version so they behave the same across all outlets.
Project deployment
Planned rollouts across many sites, scheduled around your opening hours.
Onsite training
Hands-on sessions for cashiers and supervisors at each outlet.
After go-live
Support that keeps tills, kiosks and printers working day after day.
Devices extended warranty
Cover beyond the manufacturer warranty, with spare-part and labour prices fixed upfront.
Onsite repair
Engineers fix faults at your premises to keep downtime short.
Service centre
39 service centres nationwide for walk-in and courier repairs.
Ad-hoc onsite support
Call us out when you need help outside a maintenance contract.
Preventive maintenance
Scheduled check-ups that catch wear before it causes a breakdown.
Corrective maintenance
Diagnosis and repair when something does go wrong, with a root-cause report.
How a rollout works
The scope of work we follow for chain and enterprise projects.
01
Hardware staging
We install your applications onto 10,000+ devices if needed, and tag each one by serial number so every asset can be traced.
02
Onsite deployment and training
Engineers set up the hardware at each outlet and train your staff before handover.
03
Service centre and RMA
Faults are registered and tracked with status updates by SMS, email or web portal. Every case gets a root-cause analysis.
04
Preventive maintenance
Regular visits to clean, check and replace worn parts before they fail.
05
Extended warranty
Lock in spare-part and labour prices so support costs stay predictable.
A POS dealer? Get onsite support on demand
Griblab Onsite, our sister company, gives dealers and retailers a nationwide pool of trained freelance technicians. Book installation, troubleshooting, training or maintenance jobs as you need them, without keeping a large field team of your own.
Planning a rollout?
Tell us how many outlets and devices you have. We will propose a staging, deployment and support plan to match.